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    01279 461641
 
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Medisafe
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Returns Policy
  
1. You will need the order reference number from your confirmation email and the details of the goods that you wish to return.

2. Email: direct@medisafe.uk.com or phone Customer Services on: 01279 461641

3. We will arrange for collection of the item by one of our carriers.

4. The item must be returned in its original condition, including any packaging. The carrier should give you a ‘proof of return’ receipt – you will need this if you have any queries regarding your returned goods. We will despatch a replacement product or process a refund once we’ve received the returned items. Returned items may be subject to a handling charge



Further Information

VAT will be charged at the standard rate

Goods will not be accepted back without the prior consent of Medisafe International Limited. A returns number must be obtained and clearly displayed on returned packages.

All goods being returned must be in their original packaging and in resealable condition, sent by recorded delivery at senders costs. Goods returned without their original packaging will not be credited or exchanged.

Faulty damaged goods should be reported within 7 days. Failure to report loss or damage in 7 day will invalidate claim.

No credit will be given to the customer for any unauthorized return. Any costs incurred by Medisafe International Limited for disposing or returning the goods will be borne by the customer.

A handling charge may be imposed on return at the discretion of Medisafe International Limited

Our policy is in addition to your statutory rights.

 
 Best Sellers

1 Eyeshields & Frames (Starter Pack) - 10 Frames / 25 Lenses

2 Office Pack - 3 Visors & 15 Shields

3 Medi-ph-Safe 5Litres

 
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