Returns Policy 1. You will need the order reference number from your confirmation email and the details of the goods that you wish to return. 2. Email: direct@medisafe.uk.com or phone Customer Services on: 01279 461641 3. We will arrange for collection of the item by one of our carriers. 4. The item must be returned in its original condition, including any packaging. The carrier should give you a ‘proof of return’ receipt – you will need this if you have any queries regarding your returned goods. We will despatch a replacement product or process a refund once we’ve received the returned items. Returned items may be subject to a handling charge |